Patient Access and Front Desk Short-Term Training Certificate
The short-term Patient Access and Front Desk certificate program prepares you to work in a healthcare setting as frontline staff serving patients or clients. These positions may be the first point of contact for patients when they call or enter the facility.
You will learn key skills such as:
- medical terminology
- basic computer skills
- insurance and funding regulations
- how to recognize and utilize medical coding
- healthcare safety
- HIPAA
- workplace skills and proper communication
In addition, you will become certified in Basic Life Support (BLS) for the Healthcare Provider and OSHA/HIPAA.
Clinical simulation will be done at the end of the class to help prepare you for the workforce and you will be required to do a four-hour job shadow during the program.
Career Opportunities
Individuals completing this non-credit certificate may find employment as a medical secretary, medical office specialist, front office coordinator, or a related occupation.
Example Careers and Average Wages
| Entry | Average | Experienced |
| Medical Secretaries | $28,400 | $36,000 | $39,700 |
Source: 2022 Iowa Wage Report, Iowa Workforce Development
Hawkeye Community College cannot guarantee employment or promotion.
Who Should Enroll?
This program is for individuals currently working or who have previously worked as an office professional and would like to add more skills in order to work in a healthcare environment.
Enrollment Requirements
- You must have a valid, working email address.
- Basic computer skills are recommended.
- An interest and willingness to work with the public.
- High school diploma or equivalent.
Class Information
Class meets: August 20 – December 12, 2024 on Tuesday and Thursday from 5:00–9:00pm.
Class format: In person
Location: Van G. Miller Adult Learning Center
Cost: $1,899
Registration
Register online for Patient Access and Front Desk Certificate or call 319-296-4290 to register.
Questions? Need Help Getting Started?
Complete the form below and Hawkeye Business and Community Education will contact you to answer your questions and help you get started.